We aim for 100% satisfaction with our products.
We will gladly do a 1-for-1 same item replacement with delivery charges (Singapore addresses only) on us.
For international orders, buyers will have to take on shipping and handling fees for the return.
Items returned should still be in new condition and not show signs of having been used.
Gift cards are not eligible for refunds.
Please note that Decorette does not accept responsibility or entertain refund/exchange requests for:
- Wrong design purchased
- Wrong colour choices made during purchase
- Wrong dimensions provided to us for custom design(s)
- Application / installation to unsuitable surfaces as spelt out under "What are the suitable surfaces for wall decal?" in our FAQ page
- Damage to decals during installation process on your own
- Consequences that are not of Decorette's actions
- Consequences that are due to critical information not initially made known to Decorette